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EU4RIA respects your privacy and is committed to protecting the personal data of our customers. This Privacy Policy outlines how we collect, use and protect your information in compliance with the General Data Protection Regulation (GDPR) and French Data Protection Act.

Who we are

EU4RIA operates from France and sells premium tea products across the European Union. As the data controller, we ensure that your personal data is processed securely and transparently.

What data we collect

We may collect the following personal data:

  • Identification information: Name, surname, date of birth.
  • Contact information: Email address, phone number, postal and delivery addresses.
  • Account information: Login credentials and purchase history.
  • Device information: IP address, browser type and usage data via cookies.
  • Payment information: Processed securely by third party payment gateways; EU4RIA does not store financial details.

How we collect your data

Your data may be collected in the following ways:

  • When you create an account on our website.
  • During the checkout process when placing an order.
  • When you contact customer service via email, phone, or online forms.
  • Through cookies when you browse our website.

Why we process your data

We process personal data for the following purposes:

  • Order fulfillment: To process and deliver your purchases.
  • Customer support: To respond to inquiries or complaints.
  • Marketing and personalization: To send newsletters or tailor website content based on your preferences (only with your consent).
  • Legal compliance: To meet legal and regulatory obligations.
  • Security: To prevent fraud and ensure website security.

Legal basis for processing

We process your data under the following lawful bases:

  • Your consent for marketing communications or cookies.
  • Contractual necessity for processing orders and delivering services.
  • Legal obligations for storing invoices and tax related documentation.
  • Our legitimate interest in improving services and preventing fraud.

Data sharing

Your data may be shared with:

  • Trusted third party service providers, such as payment processors, delivery companies and IT support providers, under strict confidentiality agreements.
  • Legal authorities, if required by law. We do not sell or rent your personal data to third parties.

Data retention

We retain your data only for as long as necessary:

  • Customer accounts: Stored until you request deletion.
  • Purchase records: Retained for 10 years to comply with French tax regulations.
  • Marketing data: Retained until you unsubscribe or withdraw consent.

Your rights

As a data subject, you have the following rights under GDPR:

  • Access: Request a copy of your data.
  • Rectification: Correct inaccurate or incomplete information.
  • Erasure: Request deletion of your data (subject to legal obligations).
  • Restriction: Limit how your data is processed.
  • Portability: Request a structured, machine readable copy of your data.
  • Objection: Object to processing based on legitimate interests or direct marketing.
  • Withdraw consent: Revoke consent for specific uses, such as marketing.
  • Post mortem instructions: In France, specify how your data should be handled after your death.

To exercise your rights, email us at [email protected]. We may require verification of your identity.

Data security

We implement technical and organizational measures to protect your data from unauthorized access, loss, or misuse. All payment transactions are encrypted via SSL protocols.

Cookies

Our website uses cookies to enhance your browsing experience. You can manage cookie preferences through your browser settings or our cookie management tool.

Tracking technologies and meta tags

Our website uses tracking technologies such as Google Analytics, Facebook Pixel and TikTok Pixel to analyze user behavior, improve services and deliver personalized advertising. These technologies collect information including:

  • Pages visited, time spent on the site and clickstream data.
  • Device and browser type.
  • Demographic data and interests (when available).

Data Sharing: Collected data may be shared with third parties like Google, Meta (Facebook and Instagram) and TikTok for analytics and advertising purposes.

Opt-out options:

  • Manage cookie preferences through our Cookie Management Tool.
  • Opt out of Google Analytics tracking using the Google Analytics Opt-out Browser Add-on.
  • Adjust ad preferences on platforms like Facebook, Instagram and TikTok via their privacy settings.

For more information, refer to our Cookie Policy.

Data transfers outside the EU

We ensure that any transfer of data outside the European Economic Area complies with GDPR, using mechanisms like Standard Contractual Clauses approved by the European Commission.

Updates to this policy

We may update this Privacy Policy to reflect changes in legal, technical, or business developments. The updated version will be published on our website with the latest revision date.

Contact us

For questions or concerns about this Privacy Policy, please contact us:

Email: [email protected]

By using our website, you agree to the terms of this Privacy Policy.