These General Terms and Conditions of Sale (hereafter referred to as “Terms”) govern all transactions made on the EU4RIA website, accessible to customers in France and across the European Union. By placing an order, you agree to these Terms.
Scope of application
These Terms apply to any sale of products listed on the EU4RIA website. Any conflicting terms presented by the customer are excluded unless expressly accepted by EU4RIA. We reserve the right to update these Terms at any time; the version in effect at the time of purchase will apply.
Orders
Order process:
- Products are selected and added to the cart.
- Confirmation of the order is completed at checkout.
- Receipt of the order is confirmed by email.
Order availability:
While we aim to ensure accurate stock availability, in rare cases, a product may be unavailable. In such cases:
You will be notified promptly.
You may choose to alter or cancel the order.
If an item is permanently unavailable, we will refund the corresponding amount.
Prices
All prices are displayed in euros (€) and include applicable French VAT.
Shipping fees, customs duties, or additional taxes for non-EU deliveries are not included in the product price.
Prices are subject to change; the price at the time of order confirmation applies.
Payment
Payment is required at the time of order confirmation. We accept:
- Credit and debit cards (Visa, MasterCard, American Express).
- PayPal.
All payments are processed securely through SSL encryption. EU4RIA does not store financial details.
Delivery
Shipping:
Orders are shipped to the address provided at checkout.
Deliveries within metropolitan France are free for orders over €50. Standard shipping fees apply for lower amounts.
Delivery time frames:
- France: 2-5 working days.
- EU countries: 4-10 working days.
Delays:
While we strive for timely deliveries, unforeseen delays may occur. EU4RIA is not liable for delays caused by third-party couriers or customs.
Returns and refunds
Right of withdrawal:
Customers within the EU have 14 days from receipt of goods to withdraw from their purchase without giving a reason.
Return conditions:
Items must be unused and in their original packaging.
Return shipping costs are borne by the customer, unless the return is due to a defective product.
Refunds:
Approved refunds will be processed within 14 days of receiving the returned item.
Refunds are made to the original payment method.
Product warranty
All products comply with French and EU regulations. In the event of a defective product, customers are entitled to a replacement or refund in line with legal warranties.
Limitation of liability
EU4RIA is not liable for indirect damages, including loss of income or use, resulting from the purchase or use of our products. This limitation does not apply in cases of gross negligence or intentional misconduct.
Intellectual property
All content on the EU4RIA website, including product descriptions, images, and branding, is protected under intellectual property laws. Any unauthorized use or reproduction is strictly prohibited.
Governing law and jurisdiction
These Terms are governed by French law. Any disputes will be subject to the exclusive jurisdiction of the courts of Paris, France.
Contact us
If you have any questions or concerns regarding these Terms, please contact us:
Email: [email protected]
Thank you for choosing EU4RIA for your premium tea experience.